We Encountered a Problem With the Claim Code Please Try Again

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HP Printers - Having Trouble Claiming Your Printer?

You must claim your printer to use web-connected printing services like HP ePrint, HP Instant Ink, and other cartridge replenishment programs. If you have trouble claiming your printer, see the following solutions.

Cannot find HP ePrint icon on printer control panel display

The HP ePrint icon is usually located on the control panel display of your printer.

• If your printer has a control panel with a display, make sure the printer is turned on and is not in sleep mode, then press the HP ePrint icon, and follow the on-screen instructions to enable or setup Web Services.

• If the control panel display does not have an HP ePrint icon or button, find Web Services Setup, Network Setup, or Wireless Settings on the printer menu to locate the Web Services item.

• If the control panel does not have a display (for example, HP Deskjet 3630, 3700, or 2600 printers), press the ePrint button to print instructions. If the printed page does not contain an ePrint address and printer claim code, follow the instructions on the printed page to enable Web Services. When you enable Web Services, a page titled "Congratulations" prints with the ePrint address and printer claim code.

• If the control panel does not have a display or an ePrint button , see either

Cannot find the claim code

note:

If you have an HP+ printer, you do not need the Printer Claim Code. Your printer is automatically claimed to your account during the setup. Go to 123.hp.com to download the HP Smart app, and then set up your printer.

The Printer Info Page did not print

Press the HP ePrint icon. Make sure to select Set Up or Yes to enable Web Services, and then accept the terms. If Web Services are already enabled on your printer, you see a Web Services Summary after pressing the HP ePrint icon. If enabled, press Print or Print Info to print the Printer Info Page. If a page still does not print, or you are not able to print because you are out of ink, press the HP ePrint icon on your control panel display and find your HP ePrint email address. The first part of the HP ePrint address preceding "@hpeprint.com" is your claim code. For example, if your HP ePrint email is "abc@hpeprint.com", then "abc" is your claim code. If you are unable to find the HP ePrint icon on your control panel display, see Cannot find HP ePrint icon on printer control panel display.

If the above steps do not solve the issue, make sure the printer is powered on, then unplug it. Wait a few minutes before plugging the printer in again, then press the HP ePrint icon on your control panel display, followed by Print or Print Info to print the page.

Web Services cannot be enabled for USB-only printers

Your printer must be connected directly to the Internet to enable Web Services. A USB cable connection to a web-connected computer is not sufficient. To see how to connect your printer wirelessly, go to hp.com/wirelessprinting and select Printer Setup.

The printer is out of ink and cannot print the Printer Info Page

For printers with control panel displays, you can still get the printer claim code by pressing the HP ePrint icon on the control panel display and selecting Set Up or Yes to enable Web Services. Your printer attempts to print a page. If Web Services are already enabled on your printer, you see a Web Services Summary screen after pressing the HP ePrint icon. If enabled, press Print or Print Info to print the Printer Info Page. Even though you cannot print the page, the action of enabling Web Services or pressing Print or Print Info activates your claim code. Find your HP ePrint email address on the control panel display. Press the ePrint icon again if the Web Services Summary screen goes away. The first part of the HP ePrint address preceding "@hpeprint.com" is your claim code. For example, if your HP ePrint email is "abc@hpeprint.com", then "abc" is your claim code.

If you have a Deskjet 3630, Deskjet 3700 or Deskjet 2600 printer, you can only produce the claim code by printing the page. If only one cartridge is empty, remove it and try to print the page with the remaining cartridge.

The printer info page printed with no claim code, only an @hpeprint.com email address

Web Services are already enabled

It is possible that you already enabled Web Services on your printer. If enabled, you see a Web Services Summary on your printer control panel display. If you see this screen, press Print or Print Info to print the Printer Info Page and find your claim code. The first part of the HP ePrint address preceding "@hpeprint.com" is your claim code. For example, if your HP ePrint email is "abc@hpeprint.com", then "abc" is your claim code.

The claim code is not working and an error message appears

'Printer code expired' error message

Your claim code expires 24 hours after the Printer Info Page titled "Congratulations" initially prints. After 24 hours, you need to print the Printer Info Page again to obtain an active code. Press the HP ePrint icon on your control panel display, then press Print or Print Info to print the Printer Info Page. The code is active even if the page does not print. See The printer info page did not print for more details.

'Printer already claimed' error message

Entering the entire @hpeprint.com address does not work

Enter only the first part of the HP ePrint address preceding "@hpeprint.com" as the claim code. For example, if your HP ePrint email is "abc@hpeprint.com", then "abc" is your claim code. Do not enter "@hpeprint.com" into the claim code field.

I saw a blue screen error or flashing lights and I have an Ubee router

Deskjet 2600 printers do not have an ePrint button

Deskjet 2600 printers do not have an ePrint button. Find out if your printer is connected to a wireless network by pressing the Information button to print a page titled "Printer Information Page". This page shows the status of the wireless network connection. Follow the instructions that correspond to your printer's network status:

• The printer is already connected to a wireless network:

  1. Press the Information button and the Cancel button at the same time to print instructions.

  2. If the printed page does not contain an ePrint address and printer claim code, follow the instructions on the printed page to enable Web Services. After you enable Web Services, a page titled "Congratulations" prints with the ePrint address and printer claim code.

• The printer is not connected to a wireless network:

  1. Press and hold the Wireless button for 3 seconds to print the Wireless Quick Start Guide.

  2. Follow instructions in the guide to connect the printer to your wireless network.
  3. Press the Information button and the Cancel button at the same time to print instructions. If the printed page does not contain an ePrint address and printer claim code, follow the instructions on the printed page to enable Web Services. After you enable Web Services, a page titled "Congratulations" prints with the ePrint address and printer claim code.

If the "Congratulations" page has only an ePrint address (no printer claim code), the printer was previously claimed to another HP Smart account (formerly HP Connected). Print the printer information sheet by pressing the Information button , and locate the printer IP address on the printed page. Enter the printer IP address in a web browser and navigate to the "Web Services" section of the web page. Remove and then re-enable web services. A page titled "Congratulations" prints with your printer claim code.

Deskjet 3630 printers have unique instructions if web services are not yet enabled

Press the HP ePrint button on your Deskjet 3630 printer to print an informational page. If the printed page does not contain an ePrint address and printer claim code, follow the instructions on the printed page to enable Web Services. After you enable Web Services, another page titled "Congratulations" prints with the ePrint address and printer claim code.

If the "Congratulations" page has only an ePrint address (no printer claim code), the printer was previously claimed to another HP Smart account (formerly HP Connected). Print the printer information sheet by pressing the Information button , and then locate the printer IP address on the printed page. Enter the printer IP address in a web browser and navigate to the "Web Services" section of the web page. Remove and then re-enable web services. A page titled "Congratulations" prints with your printer claim code.

Deskjet 3700 printers do not have an ePrint button

Deskjet 3700 printers do not have an ePrint button. Retrieve your printer claim code by pressing the Information button to print a page titled "Printer Information Page". This page shows the status of the wireless network connection. See the following instructions, depending on the status of the wireless network connection:

• The printer is already connected to a wireless network:

  1. Press the Web Services button and the Information button at the same time to print instructions.

  2. If the printed page does not contain an ePrint address and printer claim code, follow the instructions on the printed page to enable Web Services. After you enable Web Services, a page titled "Congratulations" prints with the ePrint address and printer claim code.

• The printer is not connected to a wireless network:

  1. Press and hold the Wireless button for 3 seconds to print the Wireless Quick Start Guide.

  2. Follow instructions in the guide to connect the printer to your wireless network.
  3. Press the Web Services button and the Information button at the same time to print instructions. If the printed page does not contain an ePrint address and printer claim code, follow the instructions on the printed page to enable Web Services. After you enable Web Services, a page titled "Congratulations" prints with the ePrint address and printer claim code.

If the "Congratulations" page has only an ePrint address (no printer claim code), the printer was previously claimed to another HP Smart account (formerly HP Connected). Print the printer information sheet by pressing the Information button , and then locate the printer IP address on the printed page. Enter the printer IP address in a web browser and navigate to the "Web Services" section of the web page. Remove and then re-enable web services. A page titled "Congratulations" prints with your printer claim code.

HP OfficeJet Pro 8020e, 8030e, 9010e, 9020e printers​ do not have an ePrint button

HP OfficeJet Pro 8020e, 8030e, 9010e, 9020e printers​ do not have an ePrint button. You do not need the printer claim code for these printers, the printer is automatically claimed to your account during the setup. Go to 123.hp.com to download the HP Smart app, and then set up your printer.​

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Source: https://support.hp.com/id-en/document/c05279891

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